This Privacy Policy explains how Crown Jewelz, operated by Excite Ultra Media Ltd, collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to all players residing in the United Kingdom. Please read this page carefully so you understand how your information is handled.

What We Collect and Why

When you create an account, we collect personal information such as your full name, date of birth, email address, and payment details. This information is necessary to verify your identity, process deposits and withdrawals, and meet our obligations under applicable gaming and anti-money laundering standards. During transaction processing, we may also collect data related to your payment method — for example, partial card numbers or transaction reference identifiers — solely to facilitate secure financial activity on your account.

We also gather technical data as you interact with our web platform. This includes session logs, browser type, device type, IP address, and information gathered through cookies. Cookies help us maintain the security and functionality of the platform, remember your preferences, and detect unusual or potentially fraudulent activity. You may manage cookie preferences through your browser settings, though disabling certain cookies may affect how the platform performs for you.

How We Protect and Share Your Data

Your data is protected using 256-bit SSL encryption during transmission, and stored on secure servers with restricted internal access. Only staff members who require access to your information in order to carry out their duties are permitted to view it. We do not sell your personal data to third parties under any circumstances.

There are limited situations in which we may share your data with external parties. These include payment gateway providers who process your transactions, identity verification services we use to confirm your details during registration or at any point required by our compliance obligations, and regulatory or law enforcement authorities where we are legally required to disclose information. In each case, data is shared only to the extent necessary and in accordance with applicable data protection standards.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we retain your data for the minimum period required by our regulatory obligations. Once that retention period has elapsed, your data is securely deleted or anonymised. If you wish to request access to the data we hold about you, ask us to correct inaccurate information, or submit a request for your data to be removed, you may do so by contacting our support team through the channels available on our web platform. We will respond to all such requests within a reasonable timeframe.

If we make material changes to this Privacy Policy, we will notify you through our web platform or by email to the address registered on your account. Continued use of the platform following notification of any changes will constitute your acknowledgement of the updated policy. If you have questions about how your data is handled, please reach out to our support team, who can direct your enquiry to the appropriate compliance contact.